Frequently Asked Questions

Want to connect with the people you love?

The official POWR ESPORTS Telegram channel brings together fans and supporters of the team in one place.

Want to chat with us? Want to hear from Shong, Fairful, Mody, Kamstka, and the rest of the team? What are you waiting for? Click the link!

https://t.me/POWRARMY

Some products are unavailable in the store, or certain sizes are out of stock. When will they be back in stock?

All products will be out of stock.

So, make sure you get priority for the sizes that fit you when new products are released.

Download the app from the app store to receive notifications about new products and offers.

Download the app...

For iPhones

https://apps.apple.com/app/powr/id1625670048

For Android devices

https://play.google.com/store/apps/details?id=com.mtn.powr

Want to return a product?

Okay, we need a photo of the product in its original packaging. The return shipping fee is currently 48 SAR, which includes both the previous and upcoming shipping costs. Refunds are only issued after the shipment is returned to the shipping company, which takes 7 to 14 days. We also need your bank details (full name, IBAN number, and bank name). Do you wish to return the item?

I want to exchange the product.

Sure! We need a photo of the product in its original packaging. The exchange fee is currently 48 SAR, as charged by the shipping company. Please ensure the size you wish to exchange is available. Do you wish to exchange the item?

What is the international exchange procedure?

For international exchanges, you will send the product to the address registered on the shipping label.

You will then order the replacement product.

If the original product arrives with us, you will receive a refund for that product only.

When will new products be available? What are the current offers?

Download the app from the store to receive notifications about new products and offers.

How long does shipping take and what are the prices?

Shipping times and prices vary depending on the shipping company you choose.

Generally speaking:

Within Saudi Arabia: 2 to 7 days

To all other countries: 5 to 14 days

Duration may vary depending on circumstances.

If I receive a product in a different size or color than what I ordered, what should I do?

Contact us by sending a message via the store's WhatsApp number (+966555427712), and we will respond to resolve the issue within three days of receiving your shipment.

How can I add a name to the clothing?

Writing is currently unavailable and will only be enabled at specific times. You will receive a notification in the store's app at those times.

How do I find my size?

The link explains how to find your size by taking a similar item and measuring it, as demonstrated in the video:

https://youtu.be/fQ9uVokwfe0

Then compare the measurements to the size chart in the store.

What if I order a product and it doesn't fit?

Contact us by sending a message via the store's WhatsApp number (+966555427712). We will respond to you (but you will have to pay the shipping fee again). You can also check the size chart before ordering.

Is international shipping available?

Yes, it is available to most countries worldwide.

However, to be sure, try entering your address in the store's address. If a shipping company appears, it indicates that we can ship to you.

Is cash on delivery available?

Yes, it's available within Saudi Arabia only.

There are some excluded products; you can ask support about them. This applies only to Aramex.

I placed an order, it arrived, but I didn't receive it due to unforeseen circumstances, and then the shipment was returned to you. What should I do?

Contact us by sending a message via the store's WhatsApp number (+966555427712), and we will respond to you (but you will have to pay the shipping fee again) or refund your money as a store voucher.

How do I get the store's app?

For iPhones:

https://apps.apple.com/app/powr/id1625670048

For Android devices:

https://play.google.com/store/apps/details?id=com.mtn.powr

Additional information:

International shipping may incur additional customs fees as determined by the customs authorities of the destination country.